Terms and Conditions
of our plans

Plans

You can choose between three types of plans, basic, standard and premium. The basic plan is the best option if you rent your property a few times and still use our services occasionally, that is, if you live in your property and rent it when you go out of town. The standard plan is a flexible plan with a good package of services, it is the best option if you have a property that you are not in most of the time and you want to receive additional income from it. The premium plan offers you a complete management and maintenance service, the best option if you rent with us almost all year round.
If you have doubts about which is the best option for you, contact us so that one of our advisors can work with you and together identify which is the best option for you.

Services

We offer three types of plans for the management and maintenance of your property. By purchasing one of our plans, you accept the specific services that are included in each plan, which you can see here.

Plan duration:

You can choose the duration of your plan in the registration form of the selected plan, but the minimum duration of the plans is one year from the date of registration and payment. At the end of your term, you will have the option to renew your plan for a minimum additional term of one year.

Way to pay:

Payment for the plan will be made in full at the time of purchase. We do not offer partial refunds in case you decide to cancel your plan before its completion. However, if you feel dissatisfied with any of our services you can contact us and we will review your case.

Your responsibilities:

You are responsible for providing secure access to your property and for notifying us of any changes to your contact details. It is also your responsibility to inform us of any problems or additional needs you have related to the services we provide to you.

Plan cancellation:

You can cancel your plan at any time, however, we do not offer partial refunds for unused services. If you decide to cancel the plan before its completion, we will perform a final inspection of your property to ensure that all services we have agreed to have been completed.

Plan Modifications:

We reserve the right to modify or cancel the services included in the plans at any time. If there are any changes to the plan, we will notify you in advance and offer you the option to change your plan or cancel it.

Responsibility:

We are not responsible for any damage, loss or injury arising as a result of our services, unless it is due to our gross negligence. You are responsible for obtaining your own home and liability insurance.

Applicable Law:

These terms and conditions are governed by the law of the country in which your property is located.